Legal
Refunds and cancellation
The short version. Cancel whenever you like and keep access until the period you paid for ends. If the service disappoints you in the first 14 days of your first payment, ask and we refund it in full.
Cancelling
Cancel from the billing page in your account, or email matt@murasaki.ai and we will do it for you. There is no retention call and no cancellation fee.
Your plan stays active until the end of the period you have already paid for. Nothing is deleted at cancellation; the account drops to the free tier and your evidence records remain readable.
The 14 day refund
If you are unhappy within 14 days of your first payment on a plan, email us and we refund that payment in full. No explanation is required, though we would genuinely like to hear one.
After 14 days
Subscriptions bill monthly in advance. We do not refund part months, because the checks for that period have already run and been paid for. Cancel before the next renewal and you are not charged again.
When we will refund beyond that
We refund without argument where the fault is ours:
- A billing error, a duplicate charge, or a charge after you cancelled.
- A sustained outage that stopped checks running for a meaningful part of a billing period.
- An account we closed for a reason other than a breach by you, refunded pro rata.
The free plan
The free tier costs nothing, so there is nothing to refund or cancel. Leaving it alone is enough.
How refunds arrive
Refunds go back to the original card through Stripe, usually within 5 to 10 business days depending on your bank. We will confirm by email when one is issued.
How to ask
Email matt@murasaki.ai from the address on the account. Requests are answered within 2 business days.